Microsoft Response Point receives praises from ZDNet at ITExpo Conference
There is more positive feedback on the Microsoft Response Point solution at the recent ITExpo Conference by John Carroll of ZDNet.
You can read the full article by click Thoughts on Microsoft Response Point , here is the summary of his post.
"Generally, I found the Response Point product interesting in ways more complicated solutions on display at the conference did not. It does a good job of pulling legos out of the Microsoft software toolchest and putting them together in an interesting way, something at which I can’t say every department within the company is equally skilled. It’s also an interesting approach to telephony of a kind that we will see a lot more in the future. The hardest part of breaking the hold traditional telephony has on the average consumer is breaking through the “ease of use” barrier. Something like this helps to popularize an end-to-end digital solution, which is an important step in the evolution away from traditional phone service."
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