Build Deeper Customer Relationships and Developing Ongoing Annuity Streams with Managed Services!
Expand your customer relationships and build an ongoing annuity model for your services that extends beyond a traditional "time and materials" business. With Managed Services, you can fill a critical business need for IT services with your small and medium-sized business customers that either don't have IT staff or want to free up limited IT resources to focus on more strategic projects. Grow your business by offering these customers convenient and secure methods of successfully maintaining their infrastructure while lowering costs.
Managed Services Resources
Managed Services: Handbook for Microsoft Partners
The Managed Services Handbook provides a comprehensive set of guidance for how to develop, market, and sell a Managed Services offering to your customers.
Managed Services: Presentation
Use this customizable PowerPoint slide deck to introduce your customers to Managed Services and help them understand the value of your offering.
Managed Services: Frequently Asked Questions (FAQ)
Address your customers' questions about the benefits of Managed Services. Customize this FAQ template to use as a "leave-behind" after sales presentations about your Managed Services offering.
Managed Services Supporting Documents
Functionality Acceptance
Use this sample functionality acceptance document as a template while stating the specific terms of Managed Services to be performed with your customers.
Monthly Status Report
Update your customers on your monthly activities as their Managed Services providers by modifying the content in this sample monthly status report.
Master Contract
Use this template to draft customer contracts for Managed Services.
Performance Console Counters for Detecting CPU Bottlenecks
This document helps provide recommended metrics for monitoring performance.
Service Level Agreement
Use this template to set clear expectations with your customers on the types of services and expected response times you will provide.
Statement of Work Template
Download this template and customize it to create a statement of work document for your customers.
Software Distribution and License Agreement
This file is a sample software distribution and licensing agreement made between a partner and a vendor. Download and customize it for use with vendors that you choose to partner with.