Q: (from Gail)
Wondered if you know of any resources available to a partner looking to grow their managed services businesses. I was thinking this may have been a topic in a previous TS2 and thought I’d pick your brain on it. Also, if you know who else I might ask, that would be GREAT!
A:
Matt Makowicz from Ambition Mission (www.ambitionmission.com)
and
Erick Simpson from Managed Service Provider University (www.mspu.us)
They both were involved in the TS2 discussion around managed services last year and are highly respected in the partner community. They each have several books out, online forums, and offer consulting and training.
As a matter-of-fact, both Erick and Matt have recently released new books:
From Erick: The Best I.T. Service Delivery BOOK EVER! reveals how to deliver Hardware Warranty, Break-Fix, Professional and Managed Services effectively and profitably. No matter which of these service delivery models you practice, you will learn how to maximize processes, efficiencies and customer satisfaction - resulting in higher net profits.
From Matt: A Guide to MARKETING Managed Services You’ve figured out Managed Services (perhaps because you own A Guide to SELLING Managed Services – faster, easier, & for greater profit). Now you can really grow your business by attracting and bringing on NEW customers that don’t come from referrals!