Navigating Corporocity
Corporate Burocracy (spelling anyone?)
So my Grandfather (Papa) is in a VERY good retirement village. Without getting into the particulars of location, etc. I'll share a recent incident.
Abbie gets a call from Papa about some meds that need to be refilled. She calls the Dr. who in turn calls in the prescription for the refill. There is a Pharmacy onsite at the retirment village. Well about 6 hours or so later, he calls, and says he never got the prescription. Mom and Dad flip out, but calmly call up to the village. They reach someone, who knows nothing but says I'll transfer you over to someone who can help. Mind you it's about 9:00 pm or so...They get the Hospital. and they promptly hang upWhat the !?!?!
So Dad hangs up and calls the 2nd floor attending nurse. She puts him on hold and comes back after a while and says she'll take care of it. Now I have left out several details, like the number of calls that mom and dad made as well as the number of people they spoke to before getting to the 2nd floor nurse. Ultimately, it breaks down like this though. When the Dr. calls in the prescription, and they say, we'll get it delivered, then it should be delivered post haste! Do not pass go, unless then following straight onto Papa's apartment...
So how does this affect my blog and it's readers. Well that place could really use an IT solution, that ties it all together. the problem, is that they are part of a bigger corporation. So no matter what is best for the clients and their families, they'ld rather not invest in a solution that can make things better, easier, etc, because of cost, cost, cost. And that's a real shame! Too often people cannot see past the cost and see the benifit and the better operations.
We're going in there next week to present a solution. They can roll it out at one location and based on the results they can roll that out to additional locations that they run. I know how corporate IT works, having been in the trenches and fought those political battles. Likewise Abbie has been there too, in the Finance dept. and in the Accounting departments of big corporations. This is an area that we would not look for, but because we have been affected, and we know that others, likely are being affected, we're going to jump in there, and try to make this better.
Wish us luck!!!