Thoughts on ResponsePoint
So we got our Demo system a couple of weeks ago. After months of waiting and running to the door to see if it was delivered yet, while we were out of town it arrives, and it promptly sat in the box for almost 2 weeks before I could even break it out and play with it. After finally sitting down and unpacking the base Unit, a beautiful Quanta Syspine box that installed and configured in about 2 minutes. It literally took me longer to unpack and find a good place to put it than it did to get it configured. Then I setup the phones they provided and viola, it's up and running. So it is easy to setup and easy to use, but that ease of use is on fulcrum offsetting some functionality. For example the software does not have any 'wizards' for VOIP services. So to get that setup, I have to get ATA devices and services myself, so that's my next plan, but it got me to thinking…Microsoft provides OCS as well to us, so perhaps, I can get the VOIP lines configured with both systems, ResponsePoint and Office Communications Server. Now that will be very kool, because right now, while RP is a VOIP system between the base unit and the handset, it's not got any SDK or API for extending it's functionality or integrating it further into Outlook or Communicator!!! Some Day…over the rainbow…sing it with me!!!
We have already setup several demos for people to see the RP in action and would be happy to schedule you in. If you want, just call us, we'll bring it by and show you how simple it can be…